Vodafone

[Niigata Jack]

What an absolute pile of shit they are, been with them for maybe 4/5 years, offered an upgrade so I took them up on it, installation day came and got down, engineer told asked Mrs if we had an ethernet cable err No, oh right you need to get one and a TP plug fukknows why we'd need the plug, phoned Vodafone who said you would have been sent one with the Router, but we haven't had a new router they said no you would have had one when you first had the router why the fuk would you keep somin you don't need it may well be here somewhere, but why didn't the engineer supply it or why wasn't we sent one, Mrs went and got one [cheap as chips] that was internet sorted.

And then yesterday, we lost our landline, phoned again and guess what that's another lead/adapter we should have had said they'd send us one in a day or so [ordered adaptor off Amazon now be here tomorrow] fuking complete shower of shit I asked to be put on to a manager and got told that they wouldn't tell me anything different.

Got a good mind to cancel everything with them if it wasn't for the disruption it'll cause

 

[Smurph]

What an absolute pile of shit they are, been with them for maybe 4/5 years, offered an upgrade so I took them up on it, installation day came and got down, engineer told asked Mrs if we had an ethernet cable err No, oh right you need to get one and a TP plug fukknows why we'd need the plug, phoned Vodafone who said you would have been sent one with the Router, but we haven't had a new router they said no you would have had one when you first had the router why the fuk would you keep somin you don't need it may well be here somewhere, but why didn't the engineer supply it or why wasn't we sent one, Mrs went and got one [cheap as chips] that was internet sorted.

And then yesterday, we lost our landline, phoned again and guess what that's another lead/adapter we should have had said they'd send us one in a day or so [ordered adaptor off Amazon now be here tomorrow] fuking complete shower of shit I asked to be put on to a manager and got told that they wouldn't tell me anything different.

Got a good mind to cancel everything with them if it wasn't for the disruption it'll cause

Ask to raise a complaint and then request a deadlock letter to take the the ombudsman.

It costs them £250 straight away if the ombudsman gets involved. They'll soon listen when you mention this.

 

[Niigata Jack]

Ask to raise a complaint and then request a deadlock letter to take the the ombudsman.

It costs them £250 straight away if the ombudsman gets involved. They'll soon listen when you mention this.

Said I won't to make a compliant and was told that I'd have to speak to a manager, operator spoke to manager who told operator that she couldn't add anything to what operator said, I mentioned the ombudsman, I'm going to take it further.

 

[Smurph]

Said I won't to make a compliant and was told that I'd have to speak to a manager, operator spoke to manager who told operator that she couldn't add anything to what operator said, I mentioned the ombudsman, I'm going to take it further.

Ask them to raise a complaint and issue the deadlock letter if they refuse just confirm the call is recorded and go straight to the ombudsman and mention they refused to escalate your complaint and issue the letter needed for the ombudsman to get involved.

Pathetic that a manager won't take over the call.