SwansTV matchday coverage

[AndyNak]

accountquery@swanseacity.com
media@swanseacity.com
marketing@swanseacity.com
info@swanstrust.co.uk
swanstvlive@streamamg.com

Always reply back to the Stream AMG one. And copy and paste same email you sent the otherwise they won't reply.

I have spent years on their back and pushed them last year to fix the audio out of sync issue which lead to them admitting fault.

I won't rest on this. I have paid the annual fee. So taken the hit. I'm too old in the tooth, well I'm not that old to be messing around with links and other things.

Swansea have taken off the email addresses off their site and now it's a form. But Google will help as well to find email addresses.

Are using Nord VPN? I hear Belgium is a good place to use, I am a resident there . Tried to visit other countries yesterday, got in my car and traveled. But it was same issue irrelevant of country.

Yeah I started filling in the form yesterday then lost interest halfway through - appreciate the email addresses! I watch matches from my various holiday homes… Brussels… Amsterdam… Washington… I used to nip over to Kyiv for the weekend regularly before it got a bit too tasty

 

[AndyNak]

Yeah I started filling in the form yesterday then lost interest halfway through - appreciate the email addresses! I watch matches from my various holiday homes… Brussels… Amsterdam… Washington… I used to nip over to Kyiv for the weekend regularly before it got a bit too tasty

I did come across this one yesterday though not sure how accurate it is…

 

[Swans Jack]

Yeah I started filling in the form yesterday then lost interest halfway through - appreciate the email addresses! I watch matches from my various holiday homes… Brussels… Amsterdam… Washington… I used to nip over to Kyiv for the weekend regularly before it got a bit too tasty

How was your stay overs? You must have alot of air miles . You might find one of them is not working and it will direct you to the website in relation to your account. But I would push the trust one. Swansea Trust got back to me really fast and if anyone is gonna have voice, even if small it's them. As for the other email address, where did you get that? Is it legit?

 

[Jackareme]

I am Canada based - have super fast fibre optic internet and stream literally EVERYTHING legal and illegal in my home.
I subscribe to Swans TV and suddenly my apple mac needs replacing??
Do me a favour!

 

[Longlostjack]

Chat GPT:

1. Content Delivery Network (CDN) issues.

• Streaming services use CDNs (Akamai, Cloudflare, Amazon CloudFront, etc.) to distribute video globally.
• If a CDN node (or several regions) has problems, many users buffer at once, even though the service’s core servers never went down.
• From the company’s perspective: no outage. From the user’s perspective: unwatchable.

2. Regional peering / internet backbone congestion.

• If there’s a bottleneck between the CDN and certain ISPs (e.g., peering disputes or heavy traffic on backbone links), thousands can be affected at once.
• Again: the service didn’t “go down,” but delivery was slowed.

3. Load-balancing or software issues

Sometimes streams are routed inefficiently by mistake (bad load balancer config, buggy update).

• That can affect a huge number of people globally without triggering a total “outage.

4. Definition of outage

• Companies often only log a full outage if their entire service or core servers went offline.
• Widespread buffering due to CDN, routing, or regional failures may not be classified as an “outage” in their status reports — but it’s still a service degradation.

So yes: it’s very possible for a streaming service to say “we had no outages” while thousands of users experienced buffering at the same time. It’s a matter of definition and which part of the delivery chain broke.

 

[Swans Jack]

I am Canada based - have super fast fibre optic internet and stream literally EVERYTHING legal and illegal in my home.
I subscribe to Swans TV and suddenly my apple mac needs replacing??
Do me a favour!

No Comment on the replacement of your computer. I have done my apologies today . But joking aside, your point is the most valid. Did you get the Buffering issues yesterday?

 

[Swans Jack]

Chat GPT:

1. Content Delivery Network (CDN) issues.

• Streaming services use CDNs (Akamai, Cloudflare, Amazon CloudFront, etc.) to distribute video globally.
• If a CDN node (or several regions) has problems, many users buffer at once, even though the service’s core servers never went down.
• From the company’s perspective: no outage. From the user’s perspective: unwatchable.

2. Regional peering / internet backbone congestion.

• If there’s a bottleneck between the CDN and certain ISPs (e.g., peering disputes or heavy traffic on backbone links), thousands can be affected at once.
• Again: the service didn’t “go down,” but delivery was slowed.

3. Load-balancing or software issues

Sometimes streams are routed inefficiently by mistake (bad load balancer config, buggy update).

• That can affect a huge number of people globally without triggering a total “outage.

4. Definition of outage

• Companies often only log a full outage if their entire service or core servers went offline.
• Widespread buffering due to CDN, routing, or regional failures may not be classified as an “outage” in their status reports — but it’s still a service degradation.

So yes: it’s very possible for a streaming service to say “we had no outages” while thousands of users experienced buffering at the same time. It’s a matter of definition and which part of the delivery chain broke.

Jesus. Its literally taken someone's who doesn't work in their company to answer a question they should know. That's comforting to read though, I will use that against them as well. Thank you for this. Very telling though.

If a CDN node (or several regions) has problems, many users buffer at once, even though the service’s core servers never went down.
From the company’s perspective: no outage. From the user’s perspective: unwatchable.

 

[AndyNak]

How was your stay overs? You must have alot of air miles . You might find one of them is not working and it will direct you to the website in relation to your account. But I would push the trust one. Swansea Trust got back to me really fast and if anyone is gonna have voice, even if small it's them. As for the other email address, where did you get that? Is it legit?

Googled his name hoping to find a Swans email address but that was the first thing that came up alongside his old Bristol City one. No idea if legit but assume it was public due to his CEO position(s).

Didn’t realise he used to work for another (albeit lower league) Welsh team until yesterday either.

 

[Swans Jack]

Googled his name hoping to find a Swans email address but that was the first thing that came up alongside his old Bristol City one. No idea if legit but assume it was public due to his CEO position(s).

Didn’t realise he used to work for another (albeit lower league) Welsh team until yesterday either.

I have emailed him
Let's wait and see if I get anything.

 

[Swans Jack]

Update for all those interested.

From Swans TV -

Thank you for taking the time to share your feedback and for your continued support of Swans TV.

I’m really sorry to hear about the issues you’ve experienced, and I completely understand your frustration. We apologise for the recent issue which have affected fans experience of SwansTV.

We can are aware that the issues such as the delayed start to the Middlesbrough stream were not isolated to you and was due to an issue on our end. We should have communicated that more clearly at the time, and I apologise that this wasn’t the case. Thank you for your feedback regarding this weekend's stream, I have passed on your comments about buffering issues to the relevant team and they are investigating why this occurred.

I appreciate how disappointing this must be when you’ve paid for a service and expect a reliable experience. Your feedback has been shared with our team so we can continue working on improving the stability of the platform and, just as importantly, the way we keep fans informed when issues do arise.

Regarding the cancelled pre-season match, I have processed the refund for the cancelled pre-season stream - it's on its way and will hit your bank in the next few days.

Thank you again for raising these issues. We value your loyalty as a season pass holder and want to make sure the service reflects that.

If you have any further questions or concerns, please don't hesitate to get in touch and I will be happy to assist you.

Regards,
SwansTV Live Support

 

[legoman]

Update for all those interested.

From Swans TV -

Thank you for taking the time to share your feedback and for your continued support of Swans TV.

I’m really sorry to hear about the issues you’ve experienced, and I completely understand your frustration. We apologise for the recent issue which have affected fans experience of SwansTV.

We can are aware that the issues such as the delayed start to the Middlesbrough stream were not isolated to you and was due to an issue on our end. We should have communicated that more clearly at the time, and I apologise that this wasn’t the case. Thank you for your feedback regarding this weekend's stream, I have passed on your comments about buffering issues to the relevant team and they are investigating why this occurred.

I appreciate how disappointing this must be when you’ve paid for a service and expect a reliable experience. Your feedback has been shared with our team so we can continue working on improving the stability of the platform and, just as importantly, the way we keep fans informed when issues do arise.

Regarding the cancelled pre-season match, I have processed the refund for the cancelled pre-season stream - it's on its way and will hit your bank in the next few days.

Thank you again for raising these issues. We value your loyalty as a season pass holder and want to make sure the service reflects that.

If you have any further questions or concerns, please don't hesitate to get in touch and I will be happy to assist you.

Regards,
SwansTV Live Support

Good work, SJ, well done!

 

[mrploppy]

Has anyone asked for a refund (at least partial) for the missing 30mins of the Boro match? And if so, have you had any joy?

 

[cmajack]

Update for all those interested.

From Swans TV -

Thank you for taking the time to share your feedback and for your continued support of Swans TV.

I’m really sorry to hear about the issues you’ve experienced, and I completely understand your frustration. We apologise for the recent issue which have affected fans experience of SwansTV.

We can are aware that the issues such as the delayed start to the Middlesbrough stream were not isolated to you and was due to an issue on our end. We should have communicated that more clearly at the time, and I apologise that this wasn’t the case. Thank you for your feedback regarding this weekend's stream, I have passed on your comments about buffering issues to the relevant team and they are investigating why this occurred.

I appreciate how disappointing this must be when you’ve paid for a service and expect a reliable experience. Your feedback has been shared with our team so we can continue working on improving the stability of the platform and, just as importantly, the way we keep fans informed when issues do arise.

Regarding the cancelled pre-season match, I have processed the refund for the cancelled pre-season stream - it's on its way and will hit your bank in the next few days.

Thank you again for raising these issues. We value your loyalty as a season pass holder and want to make sure the service reflects that.

If you have any further questions or concerns, please don't hesitate to get in touch and I will be happy to assist you.

Regards,
SwansTV Live Support

Be the same Saturday no doubt, the service is a disgrace.

 

[Swans Jack]

Has anyone asked for a refund (at least partial) for the missing 30mins of the Boro match? And if so, have you had any joy?

I haven't asked as I have paid season pass. But you should reach out to them. Let me know if you need help with this.

 

[Swans Jack]

Be the same Saturday no doubt, the service is a disgrace.

No doubt. I have heard it all before with them. It will different issue on weekend. You watch.