EE Digital Voice Call Charges

[BrynCartwright]

Yes...This thread title is perhaps the most boring ever, but nevertheless I thought worth mentioning and expanding on..

I recently took over the responsibility for paying for my house's broadband with EE.

EE is the new name for BT, and they are currently ditching the old, traditional copper wire landline system for a 'Digital Voice" service utilising broadband and ,basically, VOIP.

On my application for service, I requested to retain my old 'landline' service and number, and as it was only £5 a month I agreed to that.

I've just got my first real bill from EE.

I've been charged £12.48 for about 12 phone calls. The minimum charge is 30p per call, even if the call is local and 5 seconds long. The calls are charged at 20.9 p/min. None of this was explained to me on application.

This is way, way more expensive than the old analogue system. How is this progress? I'll stick to my cellphone, and free WhatsApp and Facebook calls from now on. Lots of elderly people will not know about how expensive these calls will be.

Feck you EE, and feck your new 'Digital Voice' service that drops if there's a power cut.!

Righto...I'll get off my high horse now.

 

[monmouth]

Check if you can do a monthly add on to cover calls if you want to keep using it. We just use ours for incoming…not sure why tbh…habit and our inability to remember/charge/turn on the mobiles.

 

[Cooperman]

I thought they advertised the fact that call plans and charges would be no more expensive than pre VOIP days.

 

[exiledclaseboy]

I can confirm that this is by no means the most boring thread on a forum which is frequented by Prosser. It’s not possible for it to be.

 

[J_B]

It’s definitely not the most boring thread, Bryan.

We had one about garage doors a few years ago.

 

[MajorR]

I’ve just renewed my mother’s contract with Plusnet (part of EE) today for broadband and a telephone, I’ll be going through the small print tomorrow.

Not a boring thread - it has potential to save people a lot of cash.

 

[Cooperman]

Something else BT won’t always tell you… if you subscribe to TNT Sports via BT, you can save quite a few quid a month by switching service to route through Discovery Plus.

 

[Itchysphincter]

BT has never been anything but trouble imo. I’ve been lured back several times and I’ve never had a good experience with them. Along with Virgin one of he worst companies out there.

 

[jack123]

Yes...This thread title is perhaps the most boring ever, but nevertheless I thought worth mentioning and expanding on..

I recently took over the responsibility for paying for my house's broadband with EE.

EE is the new name for BT, and they are currently ditching the old, traditional copper wire landline system for a 'Digital Voice" service utilising broadband and ,basically, VOIP.

On my application for service, I requested to retain my old 'landline' service and number, and as it was only £5 a month I agreed to that.

I've just got my first real bill from EE.

I've been charged £12.48 for about 12 phone calls. The minimum charge is 30p per call, even if the call is local and 5 seconds long. The calls are charged at 20.9 p/min. None of this was explained to me on application.

This is way, way more expensive than the old analogue system. How is this progress? I'll stick to my cellphone, and free WhatsApp and Facebook calls from now on. Lots of elderly people will not know about how expensive these calls will be.

Feck you EE, and feck your new 'Digital Voice' service that drops if there's a power cut.!

Righto...I'll get off my high horse now.

Justified rant! I haven’t used a landline in a long time, but I’m quite shocked at what you have been charged there.

Is this the one where you plug the phone into your hub? So basically the phone calls you make are going through your internet connection? That was the brief understanding I had of it a few years back.

I just use my pay as you go, 5 quid a month, 500 minutes, unlimited texts pretty poor data, but that’s fine.

Just use it for incoming calls only Bryn, but I suppose if someone in your family does like using the landline instead of mobile, then you would have to look at getting a call bundle.

 

[MajorR]

Justified rant! I haven’t used a landline in a long time, but I’m quite shocked at what you have been charged there.

Is this the one where you plug the phone into your hub? So basically the phone calls you make are going through your internet connection? That was the brief understanding I had of it a few years back.

I just use my pay as you go, 5 quid a month, 500 minutes, unlimited texts pretty poor data, but that’s fine.

Just use it for incoming calls only Bryn, but I suppose if someone in your family does like using the landline instead of mobile, then you would have to look at getting a call bundle.

For £6 a month on a contract you can get unlimited minutes, unlimited texts and 20gb of data. It’s a 1 month contract which means you can bail out after a month f you’re not happy.