Refund Season ticket

[Jackfath]

I am not understanding the process for getting a refund on the two season tickets I have. What do i need to do?

 

[Jackfath]

Does anyone have an email address for the ticket offce?

 

[PSumbler]

I think you just login here

https://login.swanseacity.com/Dashboard/Profile

 

[Jackfath]

How have people found this process? Personally it's been very tricky.

 

[realswan]

It was a pain linking my son's season ticket to mine. Fiddled for ten minutes before getting it right.

 

[J_B]

My ticketing linked account wasn’t mine apparently! It belonged to someone who didn’t have a season ticket so I was having trouble getting a refund on something the club didn’t think I had.

A few exchanged emails between me and Denise in the ticket office and she sorted it very efficiently.

My wife is having the streams and apparently I am allowed to watch her stream if I am a good boy.

 

[DJack]

My ticketing linked account wasn’t mine apparently! It belonged to someone who didn’t have a season ticket so I was having trouble getting a refund on something the club didn’t think I had.

A few exchanged emails between me and Denise in the ticket office and she sorted it very efficiently.

My wife is having the streams and apparently I am allowed to watch her stream if I am a good boy.

She neglected to mention that she is getting her stream from a specialist site in Amsterdam...

 

[Jinxy]

I opted for a refund, with a heavy heart. It wasn't too difficult - I clicked on the "click here" link from the email I was sent (https://login.swanseacity.com/), and after logging in, then logging in again (it always does this for me) I managed successfully. I also emailed the ticket office (ticketoffice@liberty-stadium.com) because I wrongly believed you could claim a full refund, and couldn't see the option. The ticket office responded, also that the club had also maintained that the club had taken a "hit" as well as the fans (this was the main reason I mentioned to them why I wanted a refund).

What has dismayed me is that everyone except the players and senior coaching staff seems to have taken a hit. I felt the same last season, but the added bonus of the 50% discount against a ST if we were to be promoted cunningly swayed me. The existing package didn't. Poor business decision, by Birch oddly, in my view.