SEASON TICKET OPTIONS FOR 2020-21 SEASON

[Woody Woodpecker Song]

No you keep your seat but lose season ticket benifits I presume they mean stuff like discount on the merchandise in the Club shop.

Also when the ground does open again it will more than likely be on a reduced capacity so the fans who do not ask for refunds will get in first.

The only fair way to do it really.

They should have offered free season tickets for next season if we got promotion.

That is a major own goal by the club and unfortunately will sway lots to cancel.

Especially after the players have not lost a penny since the pandemic started.

Could the Trust not ask this again and stress the cost that this mistake will cost the club.

Surely Birch and the Yanks can see that.

 

[Builthjack]

No you keep your seat but lose season ticket benifits I presume they mean stuff like discount on the merchandise in the Club shop.

Also when the ground does open again it will more than likely be on a reduced capacity so the fans who do not ask for refunds will get in first.

The only fair way to do it really.

They should have offered free season tickets for next season if we got promotion.

That is a major own goal by the club and unfortunately will sway lots to cancel.

Especially after the players have not lost a penny since the pandemic started.

Could the Trust not ask this again and stress the cost that this mistake will cost the club.

Surely Birch and the Yanks can see that.

I agree. Give season tickets to those who have renewed , if promoted.

 

[Woody Woodpecker Song]

Yes its a long shot anyway 7/1 but at least fans will feel like they are getting something back for their loyalty.

 

[Vetchfielder]

Has anybody received an email from the club on this yet? I haven't.

I know that the details are set out on the official website but they have changed the text (without telling us that they'd changed it) and so could change it again. An email would provide certainty and a firm basis of the offer.

 

[Badlands]

Has anybody received an email from the club on this yet? I haven't.

I know that the details are set out on the official website but they have changed the text (without telling us that they'd changed it) and so could change it again. An email would provide certainty and a firm basis of the offer.

email arrived 13:28 Tuesday.
Wording
As you are aware the Club has worked very closely with the Supporters Trust over the last  three  months regarding the 2019-20 season ticket options, and would now like to provide you with a season ticket update for the forthcoming 2020-21 Championship season. 

The season is set to get under way with a trip to Preston North End on Saturday,  September 12,  with the Swans’ first home clash to take place on Saturday, September 19, against Birmingham City.  

While  everyone associated with the club would love to welcome the Jack Army back to the Liberty as soon as possible, under current government guidance we are not yet in a position to do so.

Therefore, we have initially put in place that all current season ticket holders who are able to forego a refund will receive a live stream to all our home fixtures.

Also permitted under  EFL  rules  is our ability to stream up to seven away midweek fixtures to season ticket holders. Please note, if a weekend fixture is moved to a midweek fixture or a Friday, it will not be included in the seven midweek streaming fixtures.

Therefore, as Swansea City have seven midweek away fixtures for the 2020-21 season, we can confirm that these fixtures will be included.

This streaming service will be available to season ticket holders while  matches are held behind closed doors, thus meaning that these are games that fans are unable to attend.  

All other away matches (weekend away fixtures) - which are not broadcast on Sky - are  available to  purchase  for £10 per match as per EFL requirements.  This is not a club decision, with the decision over this matter being taken by the EFL.

All 2020-21 season ticket holders will receive a unique streaming code  automatically, along  with instructions of how to redeem their code. These codes will be sent out the week commencing September 14, in advance of the first home fixture.

As with the concluding matches of the 2019-20 season, once the code has been redeemed it will automatically activate supporters’ Swans Club Accounts to receive the stream for future matches, as detailed above.

The process will be identical to the process supporters followed for the concluding fixtures of last season, and only the fixtures outlined above will be available.

You will only have to enter this code once and it will be active for all available streams as detailed above. 

In the meantime, we ask supporters to check their Swans Club Account is up to date and linked to their season ticket account.

To check your account is linked to the correct account number, please login to your account and go to the “Link Account Number” section of your profile on swanseacity.com.

Your continued support to Swansea City is greatly appreciated and receiving the stream while  we must play behind closed doors - and fans are not able to attend fixtures - helps the club with its long-term financial sustainability. 

As well as providing you with the stream, the club pledge that if 25% of the season is played behind closed doors, those season ticket holders who have not taken a refund will receive a discount off their season ticket for the 2021-22  season.

Season ticket holders who are adults and have paid full price will receive a 12.5% discount off their 2021-22 season, whilst discounted season tickets such as seniors, youths etc will have a 10% discount. 

Should 50% of the season be played behind closed doors then a 20% discount will be applied for the 2021-22 season, while full paying adults will receive 25%.

We hope circumstances mean that you are able to leave your season ticket money in the club to help with its long-term financial sustainability. 

Season ticket holders who accept the streaming option and leave their money in the club will receive priority access back to the Liberty Stadium when  crowds  are able to return. This is not a guarantee of access as numbers may be restricted by Welsh Government. 

If, however, you do not wish to receive the live stream and now seek a season ticket refund please click  HERE  and access your ticketing account. Under this section there is an option to select monthly refunds for the matches played the month prior. For example, October’s refund would include any matches played in the month of September. This option must be selected prior to midday Friday, September  11,  2020. It is important that all accounts in your party are linked to enable you to request multiple refunds.

Please note that - where there are adult and child season ticket holders within the same family or household - adult season ticket holders cannot request a refund and then claim the streaming option through a child’s season ticket. This is because children are not permitted to have the stream option, and would not be admitted to the stadium alone once fans are allowed to return.

If you choose to take a refund you will relinquish your season ticket benefits, but you will retain your seat.

At this point the  Club  would like  to reiterate that this is an initial pledge from us, and we will of course be reactive (and as proactive as we can be) should anything change in terms of audiences being allowed in stadia or the wider pandemic. 

Finally, we are aware that we have many multiple season ticket holders living in the same household, and while we cannot confirm when crowds or mass gatherings are possible, we want to pledge something extra to the Jack Army.  

We pledge that we will hold a family fun day exclusively for season ticket holders at the stadium as soon as we are able to do so.  This will include  opportunities to see  the players and  ensure that our young season ticket holders have a day to remember.  

Please note that all fans who have chosen to finance their season ticket still have all of the above options available to them.

We would like to thank the Jack Army for their continued support. 

 

[Vetchfielder]

Has anybody received an email from the club on this yet? I haven't.

I know that the details are set out on the official website but they have changed the text (without telling us that they'd changed it) and so could change it again. An email would provide certainty and a firm basis of the offer.

Yep, I've had my email now.

 

[Jinxy]

I know I may be a bit twp, but can someone kindly explain the monthly refund options for me please? This is what the club stated which, for me anyway, is poorly worded...

If, however, you do not wish to receive the live stream and now seek a season ticket refund please click  HERE  and access your ticketing account. Under this section there is an option to select monthly refunds for the matches played the month prior. For example, October’s refund would include any matches played in the month of September. This option must be selected prior to midday Friday, September  11,  2020. It is important that all accounts in your party are linked to enable you to request multiple refunds.

So, from that I presume this would be an automated monthly refund, and so if, using their example, I would receive a refund in October for September games (a proportion of those games divided by all home games + 7 away games?). The only advantage I can see is that the club keeps the money for longer, but no benefit for the ST holder (I don't think I could suddenly decide to re-activate the live stream option?). That being the case for me it would either be opt to keep the money in the club and live stream, or full refund.

As an aside, I'm still disappointed that there is still no added incentive should we get promoted, players/coaching staff not contributing to the cause, and also that the sliding discount scale (which isn't that generous in my view) only applies if the games are played behind closed doors. If a significantly reduced capacity were to be applied, for say 49% of the season, then only a 12.% discount would apply for all fans (when in fact not all of us would have been allowed in during that 49% of the season, if you get my drift).

I've been holding off on my decision in case the club miraculously reflected on this offer (inc players contribution) and improved it - but that's not going to happen is it.

Yes, I'm confused alright. Many thanks in advance.

 

[Badlands]

I read it as their intention is that if / when games are allowed to be played with fans, the ST holder gets who chooses the monthly refund will then be able to attend games but won't receive a refund I they choose not to or can't because attendance is restricted.
In the meantime, if games are fanless for a calendar month you get a percentage refunded but that %age isn''t mentioned. I suspect it depends on the number of home games missed, e.g. 3 home games played in September £469 / 23 X 3 = £61.17
ST holders who commit their money to the club for the season and take up the live streaming option will get first dibs on seating if attendance numbers are restricted. The details of the can't be known until figures and dates have been agreed.

 

[Jinxy]

I read it as their intention is that if / when games are allowed to be played with fans, the ST holder gets who chooses the monthly refund will then be able to attend games but won't receive a refund I they choose not to or can't because attendance is restricted.
In the meantime, if games are fanless for a calendar month you get a percentage refunded but that %age isn''t mentioned. I suspect it depends on the number of home games missed, e.g. 3 home games played in September £469 / 23 X 3 = £61.17
ST holders who commit their money to the club for the season and take up the live streaming option will get first dibs on seating if attendance numbers are restricted. The details of the can't be known until figures and dates have been agreed.

Thank you Mr BL, much appreciated. I think you're probably right. The thought of hugging fresh air (in the weird event we score) with us lucky ones scattered about the place doesn't exactly fill me with joy either. Plus it's cold in winter on your own...!

 

[Gowerjack]

Question please

"As well as providing you with the stream, the club pledge that if 25% of the season is played behind closed doors, those season ticket holders who have not taken a refund will receive a discount off their season ticket for the 2021-22  season"

This discount based on % of games played behind closed doors, is this based on home & away games OR home games only

Its a very poorly worded statement and this actually makes a difference..

Anyone have an answer?

 

[PSumbler]

Question please

"As well as providing you with the stream, the club pledge that if 25% of the season is played behind closed doors, those season ticket holders who have not taken a refund will receive a discount off their season ticket for the 2021-22  season"

This discount based on % of games played behind closed doors, is this based on home & away games OR home games only

Its a very poorly worded statement and this actually makes a difference..

Anyone have an answer?

I'd guess it will be based on home games only

 

[Gowerjack]

Question please

"As well as providing you with the stream, the club pledge that if 25% of the season is played behind closed doors, those season ticket holders who have not taken a refund will receive a discount off their season ticket for the 2021-22  season"

This discount based on % of games played behind closed doors, is this based on home & away games OR home games only

Its a very poorly worded statement and this actually makes a difference..

Anyone have an answer?

I'd guess it will be based on home games only

agreed

but thats not what it says..

 

[PSumbler]

I'd guess it will be based on home games only

agreed

but thats not what it says..

Agreed

 

[LeonWasTheDog's]

I appreciate some will need to go for a refund, specially family ticket holders, but personally I'm leaving my money in to support the club. It went last Christmas, so I'm not missing it.

That does not imply support for the Yanks or the dirty back stabbing sell-outs. Get the feckers in court.

I’m surprised you kept a ST. Are you able to get back for enough games to make it worth while?