Matchday Experience Working Group (MEWG) – Update 9: January 2026

[Smurph]

I wouldn't moan so much if it was the same as it is in the east stand, where everyone arrives and just tries their luck at roughly the same time. But surely one of the plus points of having a system like that is you are able to reasonably judge what is about to hit you at half time.

Instead you walk down there, and there's some quim who's only just started pulling the pints (and it's only one most of time), two people max actually dishing them out (nowhere near enough), meanwhile the queue just carries on growing back as far as the bogs.

For the money they've spent putting the screens in they may as well just scrap them, and go back to the east stand free for all approach. Absolute waste of time

The simple solution is to employee staff with some experience of working behind the bar.

I feel sorry for the current lot, its not their fault they've been thrown in the deep in with very little training, if any at all.

 

[Andrew - North Hill]

The simple solution is to employee staff with some experience of working behind the bar.

I feel sorry for the current lot, its not their fault they've been thrown in the deep in with very little training, if any at all.

Fair point, but I would have more sympathy if it wasn't for the fact that it has been like this for years regardless who was running it.

Back in the cash days I once gave a server the odds plus a tenner (let's say the pint was £5.40 I gave £10.40) and I've never seen someone panic so much. In the end I just said give me the 0.40 back and I'll have the shrapnel

 

[Smurph]

Fair point, but I would have more sympathy if it wasn't for the fact that it has been like this for years regardless who was running it.

Back in the cash days I once gave a server the odds plus a tenner (let's say the pint was £5.40 I gave £10.40) and I've never seen someone panic so much. In the end I just said give me the 0.40 back and I'll have the shrapnel

The fact it's been shit for so long makes this gaggle calling themselves MEWG even more laughable.

 

[cmajack]

This "working" party has been meeting since October 2023 allegedly, can anyone tell me what has actually changed on a match day to improve the experience?

Have the gates been opened earlier? So that people can actually leave when the football is dross.

 

[PSumbler]

It’s a group designated to
Make the trust feel they have relevance as they have no relevance elsewhere

 

[Smurph]

Have the gates been opened earlier? So that people can actually leave when the football is dross.

Wouldn't know.