Non Payment of Expenses - what to do?

[jack_lord]

Sorry to hear it’s not been sorted.

If I were your wife, I’d let rip now especially as the SDM isn’t engaging. If your wife wanted to be r nice, she could email the SDM, tell her that she’s had a pants full and that she’s making a complaint which is likely to end up on the Chief Executive Abigail Harris’s desk. If that doesn’t resolve it, then let rip.

Thank you for that. I have been trying to get a chain of command to further this. If you try follow the sdm's chain of command it still lists her old post and chain

 

[MajorR]

Thank you for that. I have been trying to get a chain of command to further this. If you try follow the sdm's chain of command it still lists her old post and chain

Who was the previous SDM? If the system hasn’t been updated maybe the old boss is still showing as your wife’s boss.

Does the expenses system definitely show your wife’s current SDM as the authoriser? That being the case there shouldn’t be an issue with authorising it.

 

[jack_lord]

Who was the previous SDM? If the system hasn’t been updated maybe the old boss is still showing as your wife’s boss.

Does the expenses system definitely show your wife’s current SDM as the authoriser? That being the case there shouldn’t be an issue with authorising it.

Yes, the SDM's name is listed. The expense shows the SDM as the current approver and it show that the claim has been submitted and has been sent to the next stage to be approved by the SDM.
The SDM says she can not sign on to authorise it - this is where the entire process falls over and just shows that the SDM is not motivated to resolve this and almost displaying contempt for my wife's role.

 

[MajorR]

I’m guessing this is on the e expense system. Tell your wife to contact the shared services partnership and ask them where the expense is sitting and ask why the SDM can’t authorise it? If the SDM is fibbing or incompetent or even both they should be able to tell her, they may event confirm some of it in writing. It’s a damning indictment of the manager who’s probably on north of £50k that they haven’t sorted it. If they can’t sort your wife’s expenses out what else can’t they do! Good luck.

Contact Details for the Team

nwssp.nhs.wales

E-Expenses Claims

nwssp.nhs.wales

 

[jack_lord]

I’m guessing this is on the e expense system. Tell your wife to contact the shared services partnership and ask them where the expense is sitting and ask why the SDM can’t authorise it? If the SDM is fibbing or incompetent or even both they should be able to tell her, they may event confirm some of it in writing. It’s a damning indictment of the manager who’s probably on north of £50k that they haven’t sorted it. If they can’t sort your wife’s expenses out what else can’t they do! Good luck.

Contact Details for the Team

nwssp.nhs.wales

E-Expenses Claims

nwssp.nhs.wales

Again thank you, I expect she is north of 60k and might even be an 8b. Not bad money for someone in her late 20's.

 

[MajorR]

Again thank you, I expect she is north of 60k and might even be an 8b. Not bad money for someone in her late 20's.

F@@@ me - that’s outrageous for incompetence.

 

[jack_lord]

F@@@ me - that’s outrageous for incompetence.

Yes it is.
And what is worse, the fallout may see the victimisation of my innocent wife at any point in the future. What is food for though is that my wife was going to have to go away for the scientific conference and would have stumped up over 2k and would be in the same boat.

 

[jack_lord]

I’m guessing this is on the e expense system. Tell your wife to contact the shared services partnership and ask them where the expense is sitting and ask why the SDM can’t authorise it? If the SDM is fibbing or incompetent or even both they should be able to tell her, they may event confirm some of it in writing. It’s a damning indictment of the manager who’s probably on north of £50k that they haven’t sorted it. If they can’t sort your wife’s expenses out what else can’t they do! Good luck.

Contact Details for the Team

nwssp.nhs.wales

E-Expenses Claims

nwssp.nhs.wales

There has been progress.

An email was sent to the expenses team on Friday asking for help and the SDM copied in. This was following on from your advice.
I think that stirred the SDM from her sleep to respond, and, asking if my wife or the Senior matron could sort it out.

The expenses team then responded to my wife's request telling the SDM that she had to fill out a form and not my wife.

Suddenly, the authorisor has now changed from the SDM to the Senior matron.

So there may be much better news soon

 

[3swan]

There has been progress.

An email was sent to the expenses team on Friday asking for help and the SDM copied in. This was following on from your advice.
I think that stirred the SDM from her sleep to respond, and, asking if my wife or the Senior matron could sort it out.

The expenses team then responded to my wife's request telling the SDM that she had to fill out a form and not my wife.

Suddenly, the authorisor has now changed from the SDM to the Senior matron.

So there may be much better news soon

Strange how such a simple change within the system could finally bring a resolution.

Something that could have been a long time ago.

It's a shame that your wife has had to go through all of this. Let's hope it settles down and no recriminations in the future

 

[MajorR]

There has been progress.

An email was sent to the expenses team on Friday asking for help and the SDM copied in. This was following on from your advice.
I think that stirred the SDM from her sleep to respond, and, asking if my wife or the Senior matron could sort it out.

The expenses team then responded to my wife's request telling the SDM that she had to fill out a form and not my wife.

Suddenly, the authorisor has now changed from the SDM to the Senior matron.

So there may be much better news soon

Great news. Hopefully this will now get sorted. Just keep an eye on the time line because the end of financial year is approaching and there’ll be a pressure to clear things and then they’ll look to close the books. They typically don’t like carrying expenditure forward from one year to the next.

The SDM should hang her head in shame and the senior managers above her should give her a up the …….!

 

[jack_lord]

Great news. Hopefully this will now get sorted. Just keep an eye on the time line because the end of financial year is approaching and there’ll be a pressure to clear things and then they’ll look to close the books. They typically don’t like carrying expenditure forward from one year to the next.

The SDM should hang her head in shame and the senior managers above her should give her a up the …….!

Cheers, I was banging the financial year drum to my wife. I know that my wife's colleague who works in NPT going the same job and did the same course (thanks to my wife) had the senior matron as her authoriser and was signed off straight away.

 

[jack_lord]

So one day later after the approver was changed.......

My wife has been paid her expenses.

Back of the net

The SDM should hang her head in shame.

Cheers everybody for advice and it just goes to show that you get the right person to push a someone's buttons and you will get things done.

 

[3swan]

So one day later after the approver was changed.......

My wife has been paid her expenses.

Back of the net

The SDM should hang her head in shame.

Cheers everybody for advice and it just goes to show that you get the right person to push a someone's buttons and you will get things done.

Great news.

She can invest in the Swans now.

 

[Muteswan]

So one day later after the approver was changed.......

My wife has been paid her expenses.

Back of the net

The SDM should hang her head in shame.

Cheers everybody for advice and it just goes to show that you get the right person to push a someone's buttons and you will get things done.

Plus interest I’d hope. Great news.

 

[legoman]

Plus interest I’d hope. Great news.

We should put Elon Musk in charge of the NHS. Oh wait.........