Every incoming manager at any club goes in with a short list of things that need to be put right first so that there is a base on which to build. Usually, but not always, that starts with improving the defence and making the team harder to beat. Once that is achieved so that results and performances have stabilised, there is breathing space before going onto the next phase. When RM came here, the team had reached the playoffs for the previous 2 seasons so his first plan was to improve the team's ability to keep the ball which he clearly achieved relatively quickly. So, he now had a base on which to build the team. WTF happened? What was phase 2 of the process and why has it still not materialised more than a year later?